Use of a power washer will damage the decking surface and will void the warranty with … Between my main deck attached to the house and the smaller deck and gangway that lead to my floating EZ-Dock, I have just under 900 square feet of Trex surface, or about 1,800 linear feet of 1″ x 6″ Trex boards. If you can afford it, go with premium Trex decking. “Moving to an adult community, we decided to replace the wood deck with Trex, as their ads touted ‘easy care’, ‘low maintenance’. Review: All necessary documentation has been received & your claim is being reviewed by your consumer loyalty advocate. Excluding the warranty charge, consolidated gross margin was 39.5%. My Trex Stories; All Ideas; Why Trex® Get an Estimate Discover Which Trex Fits Your Budget; Trex vs. the Competition; The Industry Leader; Eco-Friendly Decking; Planning Resources; FAQs; Deck Planning Basics; Design Considerations; Deck Starter Tool; Products. A: Yes, Trex RainEscape is warranted to last for 20 years from the date of purchase. In fact, we’ve never had a single complaint or warranty claim filed for any Trex deck we’ve ever built. It could be also a total disaster if you can’t get the exact same deck board because in that case you’d have to replace all the decking. Now it seems more people are becoming dissatisfied with the longevity and quality of Trex products. The only way to prevent this is constant, regular cleanings. Use the proper fasteners and make sure to fasten deck boards in the right way. Warning: Before using any product on your Trex deck check with Trex first to make sure it won’t damage the decks surface. We've got you covered. The blogs are full of people with same complaints. Trex has a hard time denying the warranty if your contractor follows the proper procedures. deck joists. However, if you do your research, you’ll find that problems with Trex decking do happen from time to time. Arguing that they only replace defective product on a square footage basis. Cleaning complaints are fairly common problems with Trex decking that are actually an issue with all types of composite decking. Cleaning with a soft bristle brush and warm soapy water per the cleaning instructions and waiting for it to dry still doesn’t clean it. Setting the gaps for your deck boards is a tricky issue. It’s not wood, so it shouldn’t be expanding and contracting due to temperature changes, right? It quickly absorbs into the decking and will never come out. While great for driveways, wooden decks and siding, 1500 psi pressure washers will destroy the outer coating of Trex composite decking, possibly voiding your warranty. Consolidated net sales for the 2020 third quarter were $232 million, 19% ahead of the 2019 third quarter. During the 2020 third quarter, the Company recognized a charge of $6.5 million to the Trex Residential warranty reserve related to the legacy surface flaking issue that affected a portion of the products manufactured at the Nevada plant prior to 2007. Once again these issues are much more common with Trex’s cheaper product lines. Changes in operating assets and liabilities: Net cash provided by operating activities, Expenditures for property, plant and equipment, Proceeds from sales of property, plant and equipment, Proceeds from employee stock purchase and option plans, Net (decrease) increase in cash and cash equivalents, Cash and cash equivalents at beginning of period, Cash and cash equivalents at end of period, Fortune’s 100 Fastest Growing Companies of 2020, 2020 Sustainability Leadership Award by the, Builder Magazine’s 2020 Brand Use Study – #1 in Brand Familiarity, #1 Brand Most Used, #1 Brand Used Most in the Past Two Years, #1 in Overall Quality, Green Builder Media’s best Brand Index score for the decking category, Green Builder Media’s Readers’ Choice Award – “Greenest decking”, for an unprecedented 10-year streak. Trex has absolutely had problems in the past but their constantly trying to improve and perfect their decking products. Trex knew they had an issue with the fascia warping long before you filed a warranty claim. Trex refuses to stand by its warranty and will find any excuse possible to not replace their product. We have a large deck, and replacing only the bad boards isn’t an option since there is so much damage and fading the new boards will look like a completely different product. Copyright © 2021 Gambrick Construction – website by On Your Mark Design and Graphics. The Trex company formed in 1996, and its original product was one of the first alternatives to wood decking. These statements are subject to risks and uncertainties that could cause the Company's actual operating results to differ materially. Use care when selecting fasteners so they do not cause any issues with the Trex RainEscape system. During the 2020 third quarter, the Company recognized a charge of $6.5 million to the Trex Residential warranty reserve related to the legacy surface flaking issue that affected a portion of the products manufactured at the Nevada plant prior to 2007. File a Claim Online. Deck boards are thin so they can’t safely span longer distances than 16″. Something as simple as leaves or branches sitting on a Trex deck can stain. It also stains and scratches easily. The preceding warranty is the sole and exclusive warranty, express and implied, extended by IBP, LLC with respect to TREX® PROTECT®.