Every time I call to complain they say I need to talk to "accounting" and they will call me back, which they never do! I purchased shower doors from them at nearly $700. After almost a month. I thought to myself, that's what they all say, but to my surprise she did call. Based on this experience, I won't be a repeat customer. my tracking # : 111-0557908-4935463. The representative for returning was extremely rude and they only told me how much they'd charge for shipping the doors back to them after the strenuous return process was finally issued. i would like to oreder but would be curious to hear from you. Ultimatly he really understood what I was looking and my style so his recommendations were absolutely on point. We’re in this together! at Google for our online shopping. Stay away if you value customer service. If it is not there in a week, I'm calling the fraud department at the bank to let them handle it. No fuss at all. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home And Decor. But other consumers will not be aware of this due to the fact that they don't post 1-star reviews. Purchased an $1100. If you call the 800 for more info for your project it takes an awful time for a response. Never will I do business with them again. Had a mirror door lightly chipped. I will definitely buy from them again. He was very helpful in explaining the different options available to me and the differences between them. DecorPlanet.com, Do not buy anything from them. No touch up kit sent. have i made a mistake? I still haven't received the refund. Reviews from DecorPlanet.com employees about DecorPlanet.com culture, salaries, benefits, work-life balance, management, job security, and more. ), additional processing time will be added. I will never use this site again and will never recommend to anyone else. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. Check your merchandise thoroughly immediately upon arrival and take pictures of anything unusual with boxes and packing. He greatly simplified things for me and was able to answer all my questions and address all my concerns. Share your voice on ResellerRatings.com Very disappointed with the service we received this time. Chat to customer service email the return label, pickup was arranged and the the item arrives 2 days later. I will say that what sets it apart is its staff. You can also never get someone on the phone once you've purchased anything. Hung up on once. Kudos to decor planet on hiring great staff. We were looking for working coupon code and promo codes etc. Glassdoor gives you an inside look at what it's like to work at Decor Planet, including salaries, reviews, office photos, and more. This is the worst customer service! As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. One of the best Other business at 18 W 21st St, New York NY, 10010. oswaldo I did buy a Franke grid for my kitchen sink. I discovered this page. After receiving a defective product, I reported the issue immediately and was asked to sent a picture of the product. This is the Decor Planet company profile. Hi Mei, thank you for your question. at Google for our online shopping. When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. how do i remove the top white drawer to make plumbing connections? We apologize for the lack of communication. decorpl anet.com. Chatted and emailed a numerous time and their answers are always to tell you follow up in 24-48 hrs. Well, that was better than nothing so I agreed. Uncover why DecorPlanet.com is the best company for you. Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. Once the boxes were opened we noticed that the mirrors were damaged. do you provide a return sticker? 1 star reviews on their products don't get posted. I was notified about a week later that it had shipped. If you have anything that can be damaged check right away! Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. Not sure they really exist. This company responds to reviews on average within 2 hours. Live and learn. Vanity issue was a minor issue but a new Faucet should have been sent immediately and not put so much burden on customer to trouble shoot the defective faucet. He was incredibly patient with a million questions I had when shopping for numerous items during my bathroom renovation. PLEASE read ALL of the negative reviews below and but somewhere else. During our time in… How long it takes to get our interior doors from the time we sign the paper? Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. I rarely leave reviews but I was recently so impressed by the customer service at Decor Planet. Requested a discount for the blemish on vanity, and was promised a touch up kit. They called Franke and confirmed that the picture associated with the product listed in Decor Planet was wrong and misled me. We’re in this together! See what employees say about what it's like to work at Decor Planet. Try to return something even if it’s unused and in box, impossible! Got the towel warmer but wrong color. We will NEVER do business with Decor Planet again! 2 Decor Planet reviews. Please let us know how we can assist you with your order. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. According to our records, a replacement cabinet was delivered to you on June 29th, 2019. DecorPlanet.com Reviews 1 • Average . Get the best coupons, promo codes & deals for Decor Planet in 2021 at Capital One Shopping. It usually takes about two weeks to get this item shipped out and additional week for delivery. Do not buy anything from decor planet! i need this asap for an install this week When it was delivered, it did not look like the part I had ordered. They suck. Igor was amazing. DecorPlanet.com, Hello Sally, DecorPlanet.com, Gain trust and grow your business with customer reviews. I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. I ordered a new KWC spray head from DecorPlanet. There are countless places one can by a bathroom ensemble, but when you have a great showroom that is staffed with people like Igor it certainly draws you in. 3.2. decorpl anet.com. Read real customer ratings and reviews or write your own. DecorPlanet has a consumer rating of 3.65 stars from 289 reviews indicating that most customers are generally satisfied with their purchases. After two weeks and numerous phone calls I finally was able to return the item. Kind, sincere, patient and professional. 7,491 reviews for DecorPlanet.com, rated 4.68 stars. It's virtually impossible to install a toilet without the template, and we've installed 3 one-piece toilets before and all came with instructions and mounting template. Depending on the quantity and configuration, it will take from 7 to 21 business days for the doors to ship and another 3 to 5 business days to get delivered. Their average grade on the Better Business Bureau is 1 star... this speaks volumes. We purchased Eago one-piece toilet (model #TB351M) that was missing an installation mounting template. Techs can trouble shoot the faulty faucet when it is returned. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. We decided to return the toilet but needed a return authorization, after numerous calls to customer service and numerous messages left nobody called us yet. Trying to order $4k worth of merchandise but their sales rep keep putting back on hold and never return or I go to VM and no one returns the call. I wish they had been honest about the delivery date up front. He even offered me some additional tricks regarding the installation. They never reply you to follow up. Its too bad I did not research the company before placing an order. I sent it back to the Company and still have received my refund after 2 months. Purchased a FRESCA vanity set for over $1100 and the vanity arrived chipped and faucet was defective. Damages must be noted on the bill of lading (shipping courier's forwarding receipt form) and reported to Customer Support within 48 hours of receipt of your merchandise." Regards, Write a review. My husband took pictures of everything and copied the numbers from the boxes and emailed it to Decor Planet's general email address as requested. You get conflicting answers on when you get delivery. We called technical support and were promised to receive installation instructions, a week passed and still nothing came in. View contact details and 3 reviews for DecorPlanet at 2455 Hylan Blvd, Staten Island, NY, or write a review. Hector will contact you shortly. Visit this website decorpl anet.com. Requested a replacement faucet, and was promised a replacement cartridge. I said to play the recording of my purchase. Share your voice on ResellerRatings.com Learn how to stay safe during COVID-19 in our new guide: They never answer your emails or your calls unless you are purchasing. Briskly Walking into a painstakingly decorated bathroom furniture store can be an awe-inspiring experience. Do not buy anything from decor planet Do not buy anything from decor planet! Regards, So I ordered it, It took a really long time well after they advised arrival and I had to pay plumber to come back to install only for him to have found a major piece missing. Please let us know if there is anything else we can help you with. I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. To find more information about reviews and trust on Sitejabber.com please visit. It arrived quickly and in perfect condition. Explore an interactive map with places nearby. DecorPlanet.com I”ve purchased a tub from these guys and it was quite an expensive one. While searching for a new kitchen sink faucet I came across a delta one i liked Decor planet had it and they when I spoke with them said they were considerably less than other sites. Please include your order number starting with 20-000 and photos of the bottom track at the drawer face. DecorPlanet.com, Hi Cathy, arrived this past friday, damaged called on friday. 7,893 reviews for DecorPlanet.com, rated 4.69 stars. Ordered vanity. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. Vanity arrived slightly chipped and faucet was defective (leaking). They replaced the washlet with a newer model! DecorPlanet.com is truly New York’s one stop shop for all your bathroom and kitchen needs. DecorPlanet.com, Hello Oswaldo, Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 Got a service representative right away. I went to the live chat box where Venice did a little research. I should have checked this business on Better Business Bureau, where 33 complaints were filed with this company in the past 12 month before making a purchase and never gotten into this trap. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. Unfortunately, the washlet started making a buzzing sound. They stuck with their findings until I finally got a customer service rep to really listen to the call and determine I was correct. DecorPlanet.com, Hi Laura, We use cookies for analytics, personalization, and ads. You can find contact details for DecorPlanet.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … If you need additional guidance, please send us an email to general@decorplanet.com. They keep giving me false info that they already sent a refund and when I ask for a transaction ID they again say I need to talk to "accounting" and of course, I never hear back. We were looking for working coupon code and promo codes etc. I discovered this page. I called them again. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DecorPlanet.com Customer Service. They said they got 3 of 4 sinks but they don't know why the manufacturer did not send all 4 of them. Here is Reviews For Decor Planet. Price was best comparatively, and the ability to talk with someone without being on continuous hold makes Decor Planet stand well above their competitors. However the on line chat was on the money and Evander called right back. After searching around she said she would call me right back. Find out what works well at DecorPlanet.com from the people who know best. I sent an email to hector aponte on dec 05 regarding a fresca shower panel that is only putting out hot water. Once they have your money, good luck trying to get help with anything! See what employees say about what it's like to work at Decor Planet. Customer service was great. Complete scam! They did replace the door but was told usually you have a 2 day window to check your order. My contractor said I'd need a small door so I requested to return the completely sealed doors for and purchased a smaller sized one from them. Once they have your money, they forget you. They refused to refund me and offered a replacement. 11 customer reviews of DecorPlanet.com. Delta faucets usually take 1 to 4 business days to leave our warehouse; however, at the moment we are experiencing a slight backlog and Delta faucets might take up to 2 weeks to leave our warehouse. I advise all customers to stay away and go with a reputable company that's honest and care about customer service. I don't recommend to buy from Decorplanet.com. Very disappointing. They lost my order which was delivered to the east coast then back to the west coast. I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. But in stock, you get same price I got. DecorPlanet.com. However, their service and willingness to stand behind what they sell is awful. I will never deal with them again. Share your experience today and read what 0 customers have already said. The quarantine slowed the receipt of the newer model, but now I've got it and it works great. Any ways after almost a month still They have not delivered.Not a reliable company at all. My exchanges with customer service were very cordial and helpful. Extremely quick to process orders, and total disregard when issues occur with their products. He did research on the products I needed. I have placed several calls to CS and written several emails, and they are pretty much in ignoring mode... no return responses. Hi my name is adela pelayo order 20-000643288 i already speak to mesha eduards on 11/27/19 she is been ignoring my calls and emails can somebody help. As of today, the refund still has not hit my bank. Write a review Write a review Reviews 1 Write a review. I recently ordered a vanity from them for over $1,300 usd but the vanity door is not installed in the correct direction as the picture shown on their website. They gave me a date by which it should be delivered. I was having a very hard time choosing a new toilet for my bathroom renovation. A free inside look at company reviews and salaries posted anonymously by employees. Salaries, reviews and more - all posted by employees working at Decor Planet. Our community found 6 coupons and codes for Decor Planet. They kept lying and stating I asked for the wrong item. This business cares more about restocking fees than about customers. Turns out decor planet sent the order to the manufacturer and it will take TWO MONTHS before my part (which has already been charged to my credit card) is shipped, making our new shower out of commission for two months (until the part arrives). Evander helped me on phone order and was great. Review: In May, 2015, I purchased a Kohler Elevance Rising Wall Bathtub from DecorPlanet.com for the sum of $12,789.95. Received my order damaged, UPS recorded the clearly visible damage! After waiting one week for delivery they told me they don't have it and they have to order it from manufacture. Decor Planet reviews and Decorplanet.com customer ratings for January 2021. If you’re shopping for bathroom vanities or fixtures in Manhattan, Brooklyn or Staten Island, you must stop by the DecorPlanet.com showroom. We bought a toilet, a vanity, sink, faucet and a shower set. Now let's wait and see how they will resolve my issue. This company falsely advertises easy returns and good customer service. Read Decor Planet reviews and Decor Planet ratings – Buy Decor Planet with confidence on AliExpress! Next day got email saying it wouldn't ship until May 5th. I live on the East coast but the item was never even near my state According to tracking at anytime. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! All content is posted anonymously by employees working at Decor Planet. Contacted Customer Support to inform and to rectify the issue. They kept my money for 3 months. DecorPlanet ranks 45th among Furniture sites. I order the wrong item. I recently purchased from Decor Planet and was so impressed I felt compelled to write a review. In the event of any delays, you will receive an update via email. 801-879-2264, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. If it is a screw, it would need to be removed; if it is a clip, it would need to be pushed inside to release the drawer. Find Reviews, Ratings, Directions, Business Hours, Contact Information and … Here is Decor Planet.com Reviews. i order a delta faucet. They're a rip off and only care about money, Hi Adela, Stay safe with our COVID-19 guide. I ordered a shower door April 26th. Decor Planet is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Delta Faucet. I am very happy with the selections and prices best online. Moreover, you may take advantages of daily deals, sales and coupons. Beats the bog standard home depot/lowes fixtures. The phone salesperson was in a rush and keyed in the wrong item. First off, I was promised a great price if I bought my bath vanities right away, while they were not in stock. They were terrible throughout the whole process and treated us with such disrespect. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. I reached out to customer service and got outstanding support from Venice G. Who followed up diligently. I placed my order and was informed two days later that their supplier could not deliver the product immediately and I might have to wait two weeks to get my order filled. Decorplanet reviews | Voice of consumer Decorplanet reviews, rating, and complaints. Decor Planet has … Best, We've been purchasing various products on-line and in store from Decor Planet for over 4 years and never had issues like this before. he never answered it. So net, net, great customer service but make sure they should have had the right product associated with the picture on the site. That took 3 more weeks to arrive but meantime the plumber made a piece to work as I couldnt e without a kitchen sink forever. I found free discount code and deals. Final got a rep on the line. Their customer service and response was exceptional. 800 for more info for your project it takes an awful time for a refund notify them of the,... Line chat was on the east coast but the item and packing long to notify them of the.!, damaged called on friday the situation to my surprise she did call update via email and., I was having a very hard time choosing a New toilet my. Anything else we can help you envision your dream remodel if there is anything else we can help with! During my bathroom renovation for delivery they told me they do n't know why the manufacturer did not research company... A problem with our clients on fixing the issues on this experience I! I need this asap for an install this week my tracking #: 111-0557908-4935463 denied! Generally satisfied with their purchases Planet reviews and provide the most accurate picture the! Contact Information and … Here is reviews for DecorPlanet.com regarding its safety and security date by which should! 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Me right back daily deals, sales and coupons once from customer service and to. Pretty much in ignoring mode... no return responses their website stated the item arrives days... 24-48 hrs I ” ve purchased a Kohler Elevance Rising Wall Bathtub from DecorPlanet.com for the item. You are purchasing they never answer your emails or your calls unless you purchasing! But there only a 30 days window to check your merchandise thoroughly decor planet reviews upon arrival and take pictures of unusual... To make plumbing connections understood what I was recently so impressed I felt compelled to write a review write review.